USPS Survey: 7 Best Steps to Share Feedback (2026)
The USPS survey is the Postal Service’s official way to hear what customers think about their last post office visit. If you recently mailed a package or bought stamps, your receipt may invite you to share your experience at postalexperience.com/pos — in about five minutes.
This guide covers where to find it, what you need, the rules, and the truth about the prizes third-party sites promise. Spoiler: USPS hands out no cash prizes.
What Is the USPS Survey?
Formally the U.S. Postal Service Customer Experience Survey, it is a short questionnaire run for the Postal Service by InMoment, an independent customer-experience firm. It asks recent customers to rate the post office they visited — wait time, staff helpfulness, cleanliness, and overall satisfaction.
USPS uses the answers to spot problems at individual locations across its network of more than 30,000 post offices. Responses are confidential, and the survey is for customers only — postal employees are not eligible.
There are two versions. Most people meet the receipt-based survey at postalexperience.com/pos, printed on the receipt from the counter. The other is a delivery survey, mailed or emailed to selected customers with a link to postalexperience.com/sb — or a phone number and QR code — after a recent delivery. Both are the same pattern: a few questions, a few minutes, no payment.
USPS Survey at a Glance
| Detail | What to know |
|---|---|
| Official survey site | postalexperience.com/pos |
| Survey name | U.S. Postal Service Customer Experience Survey |
| Time to complete | About 5 minutes |
| What you need | A recent USPS receipt (ZIP code + visit date) |
| Languages | English and Spanish |
| Cost | Free |
| Reward from USPS | None — USPS does not run sweepstakes or lotteries |
| Phone option | 1-866-320-1249, open 24/7 |
| Survey operator | InMoment, on behalf of USPS |
The key fact is the reward row: if a website promises a gift card, a coupon, or a shot at $10,000 for completing the survey, that promise does not come from USPS.
What You Need Before You Start
Have these three things ready before you open the survey page.
Your USPS receipt. You need a receipt from a recent visit — mailing a package, buying stamps, or paying for a money order. The survey is built around that visit, so an old receipt will not work.
The ZIP code on the receipt. The ZIP code of the post office you visited is printed near the top of the receipt, where the post office address appears. The survey asks for it first to pull up the right location.
The date of your visit. Also printed on the receipt. Keep it in front of you rather than guessing — a wrong date can send you down the wrong path or end the survey early.
You will also need a device with internet access and about five quiet minutes. It works on a phone, tablet, or computer, in English or Spanish.
How to Take the USPS Survey in 7 Steps
Follow these steps for the USPS survey in order, and you will be done in about five minutes.
Step 1: Go to the official survey site. Open your browser and go to postalexperience.com/pos — the only address printed on USPS receipts for the survey. Do not search and click the first ad or lookalike link; type the address directly.
Step 2: Pick your language. The first screen welcomes you to the U.S. Postal Service Customer Experience Questionnaire site and asks for your language preference: English or Español. Choose one and click “Next.” The screenshot below shows this first screen.
Step 3: Enter the ZIP code from your receipt. Type the ZIP code of the post office you visited; the survey lists the locations in that area.
Step 4: Select your post office. Pick the exact location you visited, then click “Next.” If it does not appear, double-check the ZIP code — one wrong digit lists the wrong offices.
Step 5: Enter your transaction date. Choose the date of your visit, exactly as printed on the receipt, and click “Next.”
Step 6: Answer the questions. Rate your experience: wait time, staff helpfulness, cleanliness, and overall satisfaction. Answer honestly — specific, truthful feedback is what makes it useful.
Step 7: Submit your feedback. Review your answers if given the option, then submit. A thank-you message confirms your feedback was received — no validation code, no coupon, no prize entry.
Other Ways to Take the USPS Survey
The website is not the only route. A mailed or emailed invitation about a recent delivery gives three options: visit postalexperience.com/sb, call 1-866-320-1249 (open 24/7), or scan the QR code on the invitation — the phone version asks the same questions and takes about the same time.
For a technical problem — a page that will not load, a button that does not respond — the survey site lists a support email: postalexperience@pressganey.com, for survey problems only, not questions about your mail.
For anything else — a missing package, a delivery problem, a service complaint — skip the survey and call USPS customer service at 1-800-ASK-USPS (1-800-275-8777), Mon–Fri 8 a.m.–8:30 p.m. ET and Sat 8 a.m.–6 p.m., or use the contact page at usps.com.
Survey Rules and Eligibility
The survey has a short list of rules.
- You must be 18 or older. The survey is open to adults only.
- You must be a legal U.S. resident. The survey covers USPS retail locations in the U.S.
- You need a recent USPS receipt — one receipt covers one survey.
- USPS employees cannot participate. Current employees, and in most cases their immediate family members, are excluded.
- Answer in English or Spanish. Those are the two languages the survey supports.
Third-party guides often add extra rules — a three-day window, a coupon valid for 30 days, one entry per household — but those details come from survey-guide sites, not USPS, and they change from site to site. Safest approach: take the survey soon after your visit, while the receipt and the experience are both fresh.
Is There a Reward for the USPS Survey?
No. This causes the most confusion online, so here is the straight answer: USPS gives no reward, coupon, gift card, or sweepstakes entry for completing its customer survey.
Many third-party sites claim otherwise — a $10,000 drawing, coupons, discounts, or “validation codes” worth 20% off. None of that comes from USPS. The U.S. Postal Inspection Service states plainly that the Postal Service does not run sweepstakes or lotteries, and genuine postal employees will never call to say you have won a prize. The official survey page promises nothing beyond a thank-you message.
That matters because fake prize promises are the bait for real scams. Fraudulent emails and texts dressed up as USPS surveys ask people to “claim” a reward, pay a small fee, or hand over personal information — and the prize never arrives. A genuine survey never asks you to pay anything, never asks for bank details or a Social Security number, and never contacts you out of the blue to say you have won. If a message does any of those things, it is not from USPS: delete it and report it to the Postal Inspection Service at uspis.gov.
What Questions Does the Survey Ask?
Questions vary, but they follow a pattern: rating-scale questions — very dissatisfied to very satisfied — on wait time, staff helpfulness, cleanliness, whether your service was completed correctly, and overall satisfaction. Some versions add a comment box for a specific problem or praise; keep comments factual, with the date and time.
Survey Not Working? Quick Fixes
If the USPS survey page will not load or stalls partway through, try these fixes.
- Check the address. Make sure you typed postalexperience.com/pos exactly. Search results are full of lookalike domains — those are not the official site.
- Try a different browser or device. An outdated browser or strict ad blocker can break the form; a phone browser often works when a desktop one does not.
- Re-enter the ZIP code and date carefully. The most common reason the survey stops is a ZIP code or date that does not match the receipt — compare each digit rather than typing from memory.
- Use the phone option. If the website will not cooperate, call 1-866-320-1249 and take the survey by phone instead.
- Check that your receipt is recent. If your visit was a long time ago, the survey may no longer accept that receipt — try again after your next visit. If the site itself is broken, email postalexperience@pressganey.com, the address shown on the survey page.
Frequently Asked Questions
What is the official USPS survey website?
The official site is postalexperience.com/pos, the address printed on USPS receipts. A separate delivery survey uses postalexperience.com/sb; both are genuine.
Do I need a receipt to take the USPS survey?
Yes. The receipt-based survey asks for the ZIP code and transaction date from your receipt. Without them, you cannot get past the first screens.
How long does the survey take?
About five minutes — a handful of rating questions about your visit, plus an optional comment.
Is there a prize for completing the USPS survey?
No. USPS offers no cash prize, gift card, coupon, or sweepstakes entry, and the Postal Inspection Service confirms the Postal Service runs no sweepstakes or lotteries.
Can I take the survey by phone?
Yes. Call 1-866-320-1249, open 24/7, and answer the same questions by phone. The number is printed on USPS survey invitations.
What should I do if I get a survey email or text promising a reward?
Treat it as a scam. USPS sends no prize offers by email or text, and a genuine survey never asks for payment or sensitive personal information. Delete it and report it to the U.S. Postal Inspection Service at uspis.gov.
The USPS survey is a simple, honest exchange: five minutes of your time to tell the Postal Service what your local post office got right and what it got wrong. It will not pay you or enter you into a sweepstakes — but your answers do reach the people who run the location you visited.
So keep your next USPS receipt, open postalexperience.com/pos within a day or two of your visit, and say what you really thought. And if a website or a text offers you a prize for doing it, you now know enough to walk away.
For more survey guides, see our walkthrough of the UPS customer survey, a similar receipt-based format with its own official site and rules.
