Marriott Survey: 7 Best Steps to Share Your Stay Feedback
You checked out a day or two ago, and now an email has landed asking about your stay. That message is the Marriott survey — the company’s official Guest Satisfaction Survey — and the only route to a review Marriott publishes on its own hotel pages.
Unlike fast-food feedback forms, you cannot simply open a website and type in a receipt code. The Marriott survey is invitation-only, sent after a completed stay to randomly selected guests. If you did not get the email, there is no public link — but you still have options, and this guide covers them.
Below: how it works, the seven steps to complete it, what questions to expect, whether you can earn Bonvoy points, and how to spot copycat sites trading on the Marriott name.
What Is the Marriott Survey?
The Marriott survey is the short guest-satisfaction questionnaire Marriott sends after a completed stay. It runs through Marriott’s guestVoice program, built with Medallia, and is designed to be quick — most guests finish in five to ten minutes.
It asks you to rate check-in speed, room cleanliness, staff courtesy, food quality, and your overall experience — usually on a scale of 1 to 10, with room for short written comments. Questions are kept deliberately short and specific to the brand you stayed with, because the older, longer surveys felt like too much of a burden.
Your answers go straight to the hotel. Managers see a low score almost immediately and can follow up by phone or email while the stay is fresh — the point of the program is to fix problems quickly and learn what works before the next guest arrives.
The survey also feeds Marriott’s public review system: a completed survey can become a Marriott Verified Guest Review, published word-for-word on the hotel’s page so future travelers can read genuine feedback.
How to Complete the Marriott Survey in 7 Steps
Follow these seven steps, from the invitation to submission.
Step 1: Check your inbox after checkout
The invitation is sent by email, usually within a few days of checkout. Search your inbox — and spam folder — for a message from Marriott or Marriott Bonvoy. It is tied to your stay, so it can arrive even if you booked through a travel agent or a third-party site.
Step 2: Open the link in the email
Click the survey link in the email itself. The link is unique to your stay, so do not try to find the survey by searching the web for a public form — there is not one. If the link has expired, ask the hotel whether a fresh invitation can be sent.
Step 3: Confirm your stay details
The survey already knows your property and dates. You may be asked to confirm them and, in some cases, your Bonvoy membership number so feedback is matched to the right reservation.
Step 4: Rate your stay on a 1-to-10 scale
Work through the ratings section by section — check-in, room, housekeeping, dining, staff. The survey uses a 1-to-10 scale, and the most important number is your likelihood to recommend the hotel — 9 or 10 counts as a top mark, anything lower flags your stay for follow-up.
Step 5: Add comments where they matter
Use the comment boxes to name names and give specifics. “The front desk was great” helps no one; “Sara rebooked our room in five minutes when the air conditioning failed” tells the hotel exactly what to repeat — and what to fix when something went wrong.
Step 6: Review your answers before submitting
Once you submit, it cannot be edited. Read your ratings and comments once more, and make sure any complaint is described clearly enough for the hotel to act on.
Step 7: Save the confirmation
After you submit, save a screenshot of the confirmation page — your record that the feedback was sent, and useful if the hotel promised to follow up on a problem.
Who Gets Invited to the Marriott Survey?
Not every guest receives one: the Guest Satisfaction Survey goes to a randomly selected group of guests after a stay is finalized, and you cannot request an invitation or sign up for one. A few practical points:
- You need a completed stay. It only goes out once your stay is finalized, which is why it arrives after checkout rather than during your trip.
- It is tied to the stay, not the booking channel. Guests who booked directly, through an agent, or on a third-party site can all be selected.
- Bonvoy members are not guaranteed one. Membership helps match feedback to your profile, but selection is random, so even loyal members may hear nothing after a particular stay.
- No invitation means no online review. Reviews cannot be written on Marriott’s website or app without one. If you did not receive a survey, submit a hotel compliment or complaint through the Contact Us form — the route Marriott itself points guests toward.
What Questions Does the Marriott Survey Ask?
Questions vary by brand and property, but the themes are consistent:
- Check-in and arrival: how smooth and fast check-in was, and how professional the front desk seemed.
- Your room: cleanliness, comfort, bed quality, noise, and whether everything worked.
- Housekeeping and maintenance: how well the room was kept and how quickly issues were fixed.
- Staff and service: courtesy, responsiveness, and problem-solving.
- Food and drink: quality and value at the hotel’s restaurants and bars.
- Overall experience: how likely you are to recommend the hotel, and whether the stay met your expectations.
Most questions are ratings on a 1-to-10 scale, with a few multiple-choice questions and open comment boxes for the details that numbers cannot capture.
Marriott Survey vs. Other Ways to Leave Feedback
| Feedback route | Who can use it | Where it appears | Best for |
|---|---|---|---|
| Marriott survey | Randomly selected guests after checkout | Verified Guest Reviews on the hotel page | Ratings that reach the hotel team directly |
| Hotel compliment / complaint form | Any guest, via Contact Us | Sent to the property and Marriott support | Praise or problems with no survey |
| Public review sites (Google, TripAdvisor) | Anyone | Public listings | Warning or praising future guests |
| Speaking to the front desk | Any guest, during the stay | Resolved on the spot | Problems fixed before checkout |
Do You Earn Marriott Bonvoy Points for the Marriott Survey?
Here is the honest answer: there is no guaranteed reward. The standard survey carries no promised points, discount, or prize, and Marriott does not advertise one.
Individual hotels have occasionally offered points — and one case became a cautionary tale. In October 2025, the Aloft Miami Brickell emailed Bonvoy members offering 3,000 points for a completed survey — but only for top scores. Marriott’s own Guest Voice guidelines explicitly prohibit that: properties must not offer compensation, incentives, or rewards in exchange for a specific survey score or review rating.
The lesson is simple: a legitimate survey never conditions a reward on the score you give. If a property offers points for a 9 or 10, that is the hotel bending the rules, not Marriott policy — answer honestly anyway, because a survey built on bought scores helps no one, least of all the next guest.
Beware of Fake Marriott Survey Sites
Because the real survey has no public entry page, copycat sites have filled the gap — third-party pages claiming to host it, some promising hundreds of reward points, gift cards, or sweepstakes entries for a “survey code” from your receipt.
Treat them with suspicion. The genuine survey arrives only through the email link Marriott sends after your stay. Be wary of any site that:
- asks for a code from a receipt to “unlock” the survey;
- promises guaranteed points, gift cards, or cash for completing it;
- lives on a domain that is not marriott.com;
- asks for payment details or passwords.
Marriott will never ask for your password or payment card details in a survey. If a page does, close it. When in doubt, go to marriott.com yourself and use the Contact Us route — never follow a survey link from an unfamiliar site or an unexpected text message.
What Happens After You Submit the Marriott Survey?
Three things happen once your answers are in.
First, your feedback reaches the hotel team immediately. Low scores are flagged right away, and managers are expected to follow up by call or email to understand what went wrong.
Second, your written review may be published. Marriott posts survey responses word-for-word as Marriott Verified Guest Reviews on the hotel’s page. Submissions are screened for profanity and personal information, and approved reviews typically appear within 72 hours. Reviews must currently be in English.
Third, your scores feed the hotel’s guest-satisfaction record, used in brand audits and regional reports, shaping staff training and operational changes over time — which is why an honest 7 with a clear explanation is worth far more than a polite 10 with no detail.
Marriott Survey FAQ
How long does the Marriott survey take?
Five to ten minutes: a handful of 1-to-10 ratings plus a few comment boxes — longer only with detailed comments.
Do I need a Marriott Bonvoy account to take the survey?
No — you do not need one, and you do not need to create one. An account can help Marriott match feedback to your stay, but the invitation is sent based on your stay, not your membership.
I never received a survey email. Can I still leave feedback?
Yes — use the hotel compliment or complaint option on Marriott’s Contact Us form, raise the issue with the hotel directly, or leave a review on Google or TripAdvisor. For a survey you can take any time, without an invitation, see our TalktoWendys survey guide.
Can I change my answers after submitting?
No. Once submitted, a review cannot be edited — read your answers once before submitting, especially if you raised a complaint you want the hotel to act on.
Does completing the survey earn Bonvoy points?
Not as a rule. Marriott does not promise points, and its guidelines forbid hotels from tying rewards to specific scores. Some properties have offered points before, but that is the exception — and points offered only for top scores break Marriott’s own rules.
Final Thoughts on the Marriott Survey
The survey is a small ask with an outsized effect. It takes less than ten minutes, reaches the people who can actually fix what went wrong, and — if you write a review — becomes the verified word of a real guest on the hotel’s own page.
The key is to use the real thing — the email link Marriott sends after checkout, not a lookalike site promising points. Answer honestly, be specific about what delighted and disappointed you, and remember that a thoughtful 8 with a clear explanation does more good than a reflex 10. Your next stay — and the next guest’s — may be better because of it.
